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FAQ

General Info

You may contact us by phone at (868) 38.TONYA (86692), by email at info@tonyajaggassarevents.com or through our online client request at www.tonyajaggassarevents/contact-us . Our team is available to chat Monday-Friday (9am-5pm) and Saturday (9am-1pm)

Yes of course! We welcome clients to visit our showroom to view our rental and décor items in person. Please be sure to contact us via email, call or WhatsApp as we are available by appointment only.

Our rentals and services are each priced individually, giving you the opportunity to choose as many or as few as you would like. We also have packages available to help you choose vignettes that already work great together or we can create custom packages if you would rather that we put something together for you.

Absolutely! Most prices quoted are for a one-day rental. Should you wish to use the rental items for a longer period, please call our office at (868) 38.TONYA (86692) to discuss our special rates for multi-day rentals, weekly rentals and also monthly rentals.

Yes. One of our team members can collaborate and help you design your event. Our event software is a great tool for planning your next event. We would require either a site visit or you can provide us with the dimensions of your room, tent or space and we can turn it into a virtual model complete with tables, chairs, staging, dance floor and a number of accessories to complete your event. Call (868) 38.TONYA (86692) for more information.

Yes. One of our team members can collaborate and help you design your event. Our event software
is a great tool for planning your next event. We would require either a site visit or you can provide us
with the dimensions of your room, tent or space and we can turn it into a virtual model complete with
tables, chairs, staging, dance floor and a number of accessories to complete your event. Call (868)
38.TONYA (86692) for more information.

Not sure what size table or linen you require. Click here to take a look at our LINEN & TABLE Guide to better assist you.

TJEvents offers a complimentary site visit at your event location. This not only ensures that you, our customer, get exactly what you want, but will allow us to visualize the space and make recommendations. Call (868) 38.TONYA (86692) to schedule.

Yes we do. Set up and layout of both decor and rental items are available at an additional fee. This service must be arranged prior to delivery to facilitate scheduling

In the event that you receive any damaged and/or stained rentals, please contact us at (868) 38.TONYA (86692) prior to the event. Once the event takes place, reimbursements will not be approved

Yes. Click here to download the complete TJEvents 2020 catalog.

Delivery & Collection

Delivery and pickup fees are quoted separately and vary based on a combination of your delivery location, desired delivery date and time and final order. We deliver nationwide including Tobago. Deliveries are usually made during regular working hours (Mon to Fri from 9am to 5pm) however special arrangements can be made ahead of time for after hour / weekend deliveries at an additional fee.
Most definitely we can deliver and execute events in Tobago. Please contact our office at (868) 38.TONYA (86692) for further information.
Your order will be available for collection on the event date or the day before.
Your order will arrive on the event date or the day before. Other delivery options are available and must be discussed beforehand.

For orders that are picked up at our warehouse, they must be returned on the return date that is listed on your invoice before noon to avoid additional fees.  TJEvents offers pick-up service for all orders that are delivered. This service must be arranged prior to the delivery/pickup day.

For most orders, TJEvents packages rentals in containers / boxes to alleviate damages. When an event is over, please follow instructions to have rentals packed in same manner for pick-up or return. 

Just be sure all linens are free of food, floral or miscellaneous debris. If linens are wet, please air-dry before bagging. This will help to avoid mildew damage. All Chargers must be cleaned using water only (no cleaning products) before returned.

You may be subject to an extended rental fee. If there are any delays in returning orders, you must contact the TJEvents office at (868) 38.TONYA (86692).

All items are counted and thoroughly checked before leaving our warehouse and again upon their return to TJEvents. Customers are responsible for all rentals and their packaging from time of receipt until the time of return. A replacement cost will be charged for any and all rentals and packaging not returned or returned with any permanent damage. 

 

If an item is able to be cleaned or repaired, you will be charged for the cleaning or repair of the item as determined by us as well as the value of loss of income whilst the item is out of our inventory.

 

Damages include but are not limited to burns, tears, mildew, candle wax or any other problem which may result in the items no longer deemed usable as per our standards and quality. 

 

Bookings

Feel free to browse our online catalog at www.tonyajggassarevents.com before placing your order. Orders can be placed via phone; by email; on our website or during scheduled showroom visits. Showroom visits need to be scheduled in advance to ensure a team member is available to assist you.


Once we collect information about your event (date, time, location and venue details, rental and décor items selected) we will put together an estimate for you to review. To confirm an order, clients must sign our Event Rental agreement and make a 60% down-payment.


Orders are not considered confirmed and items will not be held without a signed Rental agreement and down-payment.

We recommend confirming your order with payment as early as possible to ensure availability of rentals and event services. All items are booked on a first come first serve basis and therefore not put on hold for clients. Full payment on custom orders is due at the time your order is placed.
Additions to an order may be made at any time, however additional charges may apply for expedited orders placed within 24hrs of your event.

TJEvents specializes in custom linens, rentals, props and structures which are often used to make an event unique and memorable.  Custom Orders are created for each client and require final counts at the time the order is placed. While we do check on material availability when we work up custom orders, we can NOT hold these items from suppliers or guarantee availability beyond the date we create your order for these items. Therefore, to assure your custom build can be made for your event, we require a signature and payment in full on these items when placing the order, even if the event date is weeks or months away. Only at that time will the fabric or materials be purchased and held for you. 

No refunds or changes can be made to custom orders once confirmed by signature and payment. We encourage 6-8 weeks notice.

Yes. We charge for all rentals picked-up or delivered to you.

No order is too small or too big for TJEvents.

Payments

Payment may be made via Cash, Cheque or direct deposit. Legal action may be taken for any returned cheques due to insufficient funds.

All bookings require a security deposit which varies based on final order and is to be paid in cash only and is in addition to your final booking.


Rental orders – A 60% deposit is required at the time of booking to secure all orders and the balance payment is due before or upon delivery / collection of items.


Weddings and Social events – A 60% deposit is required at the time of booking to secure all orders and the balance payment must be made in full five (5) business days prior to your order leaving our warehouse.


Corporate – Once a purchase order from a registered company is received, the full payment can be made within 15 days following your event unless otherwise agreed upon.

A refundable security deposit is required for all rentals, décor and event services and is to be paid in full before your event. This amount varies based on your final order. This value is in addition to all quotations / invoices and is to be paid in cash only. 

This deposit will be refunded within 5 days after your event once all items are received in good condition. Should any rentals be returned damaged or be lost this replacement cost will be deducted from the security deposit. If the replacement cost is more than the security deposit the client will be held responsible for the additional cost.

Cancellations of custom items are non-refundable. Non-custom orders may be cancelled up to 2 business days prior to your order leaving our warehouse. Cancellations taking place less than 2 business days prior to the collection or delivery date will be charged a 30% restocking fee.

Orders may be cancelled in writing up to 2 weeks prior to the delivery or ship date for full refund.  However, if TJEvents has incurred costs in producing your order prior to the time of cancellation, clients will be responsible for those costs. No refund will be given if cancellation is within two weeks of an event. Clients will be held responsible to pay in full for any orders cancelled the day of or the day before delivery.

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