Orders may be cancelled in writing up up to 2 weeks prior to the delivery or ship date for full refund. However, if TJ events has incurred costs in producing your order prior to the time of cancellation, clients will be responsible for those costs. No refund will be given if cancellation is within two weeks of an event. Clients will be held responsible to pay in full for any orders cancelled the day of or the day before delivery.
TJ events specializes in custom linens, rentals, props and structures which are often used to make an event unique and memorable for clients. Our design specialists can help style your affair with new fabrics or applications, creating breath taking custom props for your event. Custom Orders are created for each client and require final counts at the time the order is placed. While we do check on material availability when we work up custom orders, we can NOT hold these items from suppliers or guarantee availability beyond the date we create your order for these items. Therefore, to assure your product can be made for your event, we require signature and payment in full on these items when placing the order, even if the event date is weeks or months away. At that time the fabric or materials will be purchased and held for you. No refunds or changes can be made to custom orders once confirmed by signature and payment.
For orders placed two weeks or more before an event date, TJ events will have delivery of rental items made at least one business day before event. Unless arranged prior to delivery all orders will be scheduled for pick up the very next day after an event date occurs or even the night of the event. If rental items are not available when pickup occurs the client is responsible for arranging return. In the event of late returns additional rental charges and/or deliver charges will apply. TJ events delivers products nationwide, to arrive either on or one day before the event. Delivery fees will be applied to orders of all sizes. Delivery/pick up rates are determined by distance from our warehouse to the event venue, type of rentals to be delivered and final order quantities. Deliveries & Pickups take place Monday through Friday between 9am and 5pm. After hour and weekend delivery and pick up can be arranged as well for an additional fee. All delivery fees are to ground floor spaces and distances within 30ft of the truck. Any delivery to further distances will be at an additional cost. For most orders, TJ events packages many rentals in containers / boxes to alleviate damages. When an affair is over, please follow instructions to have rentals packed in same manner for pick up.
FLOOR PLANS / LAYOUTS?
Our event software is a great tool for planning your next event. Provide us with the dimensions of your room, tent, or space and we can turn it into a virtual model complete with tables, chairs, staging, dance floor, and any number of accessories to complete your event. Call (868) 74.MERGE for more information
HOW TO ORDER?
Ordering is easy at TJ events! Orders can be placed via phone, by email or during showroom visits. Once we collect information about your event (date, time, location and venue details as well as type of rentals, sizes, quantities) we will work up a quote for you to review. To confirm an order, clients must sign our rental contract and make a 60% deposit. Final counts and final payment for all non – custom items are due one week prior event date/delivery date/pick up date. Orders are not considered confirmed and will not be held without a signed contract and deposit.
LINEN & TABLE SIZE GUIDE?
Not sure what size table or linen you require. Click here to take a look at our LINEN & TABLE Guide..
LONG TERM RENTALS?
Most prices quoted are for a one day charge. If you desire to use the rental items for a longer period, please call our office for long-term rates.
LOST & DAMAGED ITEMS?
All items are counted and thoroughly checked before leaving our warehouse and upon their arrival at TJ events. Customers are responsible for all rentals from time of receipt until the time of return. A replacement cost will be charged for any and all rentals not returned or returned with any permanent damage. Damages include but are not limited to burns, tears, mildew, candle wax, or any other problem which results in rentals that are determined by our quality standards to be no longer usable. To maintain our standard and the integrity of our products all damaged items will remain the property of Tonya Jaggassar events.
TJ events accepts Cash, Cheques and direct deposits. A 60% deposit is required upon confirmation of order. Final payments are due one week prior to the delivery date. Legal action may be taken for any cheques returned for insufficient funds. Full payment on custom order is due at the time order is placed.
Rental of products from TJ events is solely for use of one day or agreed rental period. If products are held by client and used after event date subsequent and additional rental charges will be applied. Returns are easy with Tonya Jaggassar events. For orders that are picked up at our warehouse, they must be returned on the RETURN DATE that is listed on your invoice BEFORE noon. Clients will be invoiced for linens not returned/in transit by the date and time agreed to on your invoice. These items should be returned in the original boxes. TJ events offers pick-up service for all orders that are delivered. Late night and holiday charges may apply for pick-ups after 5pm weekdays/regular business hours. This service must be arranged prior to the delivery/pickup day
A security deposit is required for all rentals and décor jobs. This amount varies according to the size of the job and items required. This value is in addition to all quotations and is to be paid in cash only. Should any rentals be returned damaged or be lost this replacement cost will be deducted from the security deposit. Should the replacement cots be more than the security deposit the client will be held responsible to the balance.
SET UP / INSTALLATION?
Set up and layout of both decor and rental items is available at an additional cost. This service must be arranged for prior to delivery. Chair Cover/Sash Installation TJ events can send a crew to your venue or home to layout and install chair covers and sashes. There is a minimum charge of $2/chair cover and $3/chair sash for our crew to install in a pre-set room with ample time for setup. A standard crew can install approximately 80 covers per hour. Setup & Take down of Tables and Chairs Upon delivery and pickup, our drivers can setup & knockdown tables and chairs for you. Pricing for this service is $1/chair and $2/table. This service must be arranged for prior to the day of delivery so that our schedule for the day will include appropriate time and equipment for the setup/take down.
Tenting can add a new dimension to your next event. To ensure you rent the right tent for your space and needs, TJ events offers a complimentary site visit at your event location. This not only ensures that you, our customer, get exactly what you want, but will ensure our crews know the area and terrain they will be working in and bring proper equipment to the job site. Call (868) 74.MERGE to schedule.